Return and Refund Policy

Refund Policy

If for any reason, you have to cancel an order, please do so within 24 hours of placing the order. For outright cancellations by you:
1. If you cancel your order before your product has shipped, we will refund the entire amount in 3-5 working days.
2. If the cancellation is after your product has shipped it will be eligible for a refund only in cases where there are defects found with the product.

Return Policy

In case you wish to return the product for replacement, exchanges or any other reason, do mail us with your order details & the reason for the same at hello@ramposh.com within 48 hours of delivery.

Please ensure the products for return are in an unused condition, with original product tag and packaging intact.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Policy on damaged goods

If you think you have received the product in bad condition or if the packaging has been tampered with and/or damaged prior to delivery, please refuse to accept the package and return the package to our delivery partner.
You can contact our customer care at +91 9167147392 or email us at hello@ramposh.com mentioning your Order ID. We will ensure that a replacement is issued to you at the earliest and at no additional cost. In order to claim a product replacement, please make sure that the original product tag and packaging is intact when you return the damaged product and provide an image of the damaged product as proof of damage when you get in touch with our representatives.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Returns are not accepted for products that are on sale and gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your returned item, and let you know if the refund was approved or not. If approved, you will automatically be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund. However, if more than 15 business days have passed since we have approved your return, please contact us at hello@ramposh.com

TRACK ORDER

You can track the status of your order by clicking on this link or contact our delivery partner at (please add contact detail here)

In case you are not able to get in touch with our delivery partner and your order has been delayed, please get in touch with our customer care representative at +91 9167147392 or email us at hello@ramposh.com and we will look into the issue at the earliest.